Refund Policy

At SRR Building Material Trading LLC, customer satisfaction is important to us. We strive to provide high-quality products and transparent refund procedures.

Refund Eligibility

Customers may request a refund for eligible products within 7 days of receiving the order, provided that:

  • The product is unused and in its original condition.
  • The product remains in its original packaging.
  • Proof of purchase or invoice is provided.

Refund Process

Once the returned product has been received and inspected, customers will be notified regarding the approval or rejection of their refund request.

Approved refunds will be processed through the original mode of payment used for the purchase.

Refund Processing Time

Refunds will only be made through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank, payment gateway, and financial institution procedures.

Non-Refundable Products

Refunds will not be provided for:

  • Used or damaged products.
  • Customized or special-order products.
  • Products returned without original packaging.
  • Clearance or final-sale products.

For refund-related inquiries, customers may contact our customer support team.